A non-stop effort to maximize room block growth and eliminate your exposure to attrition and other costly liabilities is what we do.


Crafting the Hotel Block

Customized city-wide housing blocks that meet your needs

  • A balanced mix of luxury, moderately priced and budget friendly options
  • A mix of independently owned and major chain hotels
  • Hotels located near the meeting/event venue
  • LEED certified properties and hotels offering sustainability programs
  • ADA compliance
  • Bonus reward point opportunities

City-wide Housing Management


Room Block Management

  • Dedicated, knowledgeable account professionals become an extension of your staff
  • BlockMax, an infinitely scalable and customizable city-wide housing management system for events of all sizes
  • Inventory control perfected
  • Rate monitoring systems ensure your meeting offers the lowest rates available
  • Limitless sub-block configurations
  • Robust reporting tools featuring standard, custom, and DIY ad-hoc reporting functionality 
  • Executive level dashboard featuring key performance indicators

Customer Service

  • Knowledgeable customer service professionals
  • State of the art call center
  • Flexible hours of operation
  • Assistance by phone and online with live chat and chat bot technologies

Exhibitors and Groups

Proven strategies to maximize room block utilization by exhibitors and groups

  • Onsite room block assignments during booth space selection
  • Automated outreach to exhibitors following the purchase of booth space
  • Incentives, discounts, and bonus points programs
  • DIY sub-block creation and management websites for groups and exhibitors
  • A full suite of marketing tools

The Attendee Booking Experience

Our proprietary hotel reservation system, BlockMax, eliminates click fatigue and captures bookings with fewer page views than any other system on the market. 

  • Visually appealing, mobile friendly, webpages with sorting and filtering capabilities
  • Interactive mapping technology providing visual rate and location comparisons
  • Seamless integration with registration and association management systems
  • Customizable, infinitely scalable systems that can accommodate complex booking policies and procedures for individuals, international and domestic groups, staff, and vendors.
  • Waitlist capabilities
  • Customizable reservation confirmations

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VIP Services

Providing effortless check-in and memorable experiences to your most important customers, members, and exhibitors.

  • Personalized booking experiences
  • Pre-keyed rooms
  • Management of amenities
  • Organized ground transportation
  • VIP greeting upon arrival
  • Pre arrival room checks
  • Housing staff on call 24/7

Hotel Contract Negotiations

Seasoned professionals negotiate contracts that minimize risk to your organization, maximize concessions, and guarantee the best room rates for your attendees.

  • Buying power - guaranteed best selection and best rates
  • Risk management
  • Maximum concessions and incentives
  • Guaranteed no lower rate and walk protection clauses
  • VIP amenities and special services

Commission/Rebate Billing and Collection

  • Collection of hotel pick-up reports
  • Auditing to uncover around the block bookings
  • Commission and rebate Invoicing
  • Collections and financial reporting
  • Detailed post-event reporting and analytics.